Job Description. As an experienced customer focused IT Support Engineer, you will be constantly curious and proactive in learning Job Description & How to Apply Below. Job Title: Help Desk Engineer - Tier 2. Help Desk - Tier I Sterling, VA Must: Secret clearance required Experienced Tier I Help Desk/ Desktop Support Admin 3 years of experiencing with the following Experience using the Remedy Ticketing system (ARS). Job Description. $80,000 - $100,000 a year. Search for jobs related to Tier 2 help desk job description or hire on the world's largest freelancing marketplace with 21m+ jobs. Experience working in help desk ticketing The Help Desk, Tier 2 is responsible for providing advanced technical assistance and support related to computer systems, hardware, and software. Service Desk Engineer (Tier 2) Job Summary. Requirements: Helpdesk, Azure, 365 Applications , Hardware troubleshooting. Analyzing and identifying trends in issue reporting and devising preventive solutions Mentoring other help desk personnel on hardware and software problem analysis and resolution Tier 2 This individual would work in supporting the organization with the maintenance of computer hardware and software, support office users, and other project related work as assigned. The Tier 2 Help Desk Technician will provide front line support for users and remote location users. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document Operate a personal computer and manage servers using program applications appropriate to assigned duties. Ability to communicate technical issues with non-technical users. 4.1 TEKsystems IT Technical Support Analyst II Dunwoody, GA 4d Duties and Responsibilities: Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages. Lead Tier II Technician (Help Desk) position entails leading a team to provide desk-side support and on-site technician support. My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in Remote in United States +3 locations. Full-time. Robert Half 3.9. Completion of various other hardware/software requests as needed. Help Desk Analyst II. Salary: $50-75K. Resolve issues for desktop and laptop incidents and requests in a timely manner. Must have excellent communication skills (oral and writing). Strong interpersonal and communication skills who can work with people at various levels of the organization EEO Employer Apex Systems is an equal opportunity employer. Tier 2 Help Desk Specialist. Responsibilities for help desk Answering incoming phone calls for technical support Answering emails and voice mails for support Receive inbound calls and tickets to diagnose, troubleshoot Other Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Perform as a Tier 2 TS systems Must be customer service oriented and self-motivated Demonstrated analytical and problem-solving skills. Iron Bow Technologies 3.5. Tier 2 Help Desk Technician, 02/2015 to Current. Experienced Tier II Help Desk/ Desktop Support Admin. KBR (Sioux Falls, SD) **Title:** IT Help Desk, Tier 2 Technical Support **Core Role and Responsibilities:** Provides second level operational technical support, The Help Desk Technician responds to telephone calls, email and personnel requests for technical support. Help Desk - Tier II. Develops, maintains, and distributes processes more Fort Belvoir, VA. Must: Secret clearance required. In the event they are unable to solve the problem, they will escalate the ticket to a Tier 2 technician. Most often, they are recent college graduates, or outsourced third parties located overseas. Primary help desk for troubleshooting and maintenance of all software, computers, servers, backup, and printers Manage internal LAN network, servers, and wireless technologies Perform Provide Tier I and II Tier 2 Help Desk Technician Jobs, Employment | Indeed.com Upload your resume - Let employers find you Tier 2 Help Desk Technician jobs Sort by: relevance - date 873 jobs Aside from troubleshooting and onboarding/offboarding users, this role may at times work with the Business Systems Analyst team on testing features and systems Posted 30+ days ago Tier 2 Help Desk Analyst Seneca ResourcesWashington, DCFull-Time Responsibilities: Provide a high-level of customer service to all customers including effective communication. Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. Ecs Federal Huntsville. 3 years of experiencing with the following. The Help Desk Technician The Help Desk Support Analyst will provide Tier I and II level of support in a high volume capacity responding to over 300 calls per day among a small team. Estimated $38.4K - $48.6K a year. Greenwich, CT 06830 +21 locations. Provided base level IT Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service Tier II support requires the contractor to visit (or remote in) the user's desktop or printer for hands-on support for various types of computer repairs, troubleshooting and hardware/software maintenance. Documents, tracks and monitors the It's free to sign up and bid on jobs. An ideal May support installs or upgrades of software or devices, set up user Easily apply. The primary function of this Service Desk Analyst job is to represent FMG is seeking a self-motivated individual for a full-time Help Desk Support position to join our team in Arlington, VA. favorite_border 4 days ago Help Desk Tier 1 Analyst VIVA USA IncOjai, CAFull-Time Description. Virginia Beach, VA 23452 (North Central area) $19 - $25 an hour Full-time 8 hour shift Tier 2 Help Desk Technician new Evolver, LLC. What does a Tier I Help Desk do? May interact with the government customer and senior government leadership leaders at the highest levels, Easy Apply 5d Answer and resolve inbound technical calls and receive support escalations from teammates. Performs after hours on-call support rotation, which may require evenings and weekends, and assists on-call support staff with urgent issues they cannot resolve on their own. Monitors and tunes the system to achieve optimum performance levels. Other tier 2 helpdesk duties as needed. Tasks include installation, configuration, and troubleshooting. Develop and recommend cost effective technical system improvements. Installed software, modified and repaired hardware and resolved technical issues. This position responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Work History. These technicians can handle simple desktop support questions and issues. 387 jobs Tier 2 IT Managed Services Help Desk Engineer Bowman Williams 5.0 Alexandria, VA +9 locations $55,000 - $65,000 a year Tier 2 IT Help Desk Support - Boston Michael Page 3.6 By asking the customer targeted questions and Veteran Firm Seeking a Tier II Help Desk Resource with Expertise in SQL for a Remote Role . Analyzessupport calls to pinpointissues or trends and issueswith product or customer sites, providing weekly reports to management on ways to minimize such support calls. Veteran Firm Seeking a Tier II Help Desk Resource with Expertise in SQL for a Remote Role . Responsibilities. KBR (Sioux Falls, SD) **Title:** IT Help Desk, Tier 2 Technical Support **Core Role and Responsibilities:** Provides second level operational technical support, development, and engineering to the Help Desk, Tier 2 and our users via ticketing tool, phone, chat, and collaboration. a CSS Company Washington, DC 20005 (Logan Circle area) My name is Stephen Hrutka, and I am the owner of a Veteran-owned firm in Washington, DC focused on Supply Chain, Strategic Sourcing, and Technical/Cleared Recruiting. IT Help Desk, Tier 2. IT Help Desk Support (Tier II) East Hartford, CT $50K (Employer est.) Our company focuses on helping our customer's companies have easy-to-use IT structures. Support and maintain COTS and custom designed applications. Automating and orchestrating as much of technical support as possible increases efficiency and availability while reducing incident queues. Job Description. Gain insights into day-to-day activities through analysis of reports and logs. Tier 2 Technicians: These are more seasoned technicians. Part-time. < Back to London Vacancies . Must have excellent communication skills (oral and writing). Description Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner Maintain Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at Diagnose various problems encountered during initial rollout. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Self-service & knowledge management. IT Help Desk, Tier 2. Additionally, Help Desk Support Specialist II escalates problems to appropriate levels or teams to achieve issue resolution. Location: Lakewood, NJ. Experience using the Remedy Ticketing system (ARS). The Tier 2 Help Desk Technician will provide front line support for users and remote location users. Provide support of network hardware, including WAN and LAN connectivity, switches, routers, firewalls and wireless access points Provide support of network security solutions Provide support and management of VoIP systems Provide support of Active Directory users and structures: OUs, sites, GPOs, trust relationships, etc. IT support is usually a large part of a companys overall customer service philosophy, so a support technician should be able to straddle the technical world of IT and the practical

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